FAQ

Frequently Asked Questions

🛍️ Orders & Products

Q: What kind of products does DIYCOM sell?
A: We specialize in gaming-inspired LED lamps, pixel-art decor, and DIY toy accessories — designed for collectors, creators, and gamers who love unique, handcrafted aesthetics.

Q: Are your products ready to ship or made to order?
A: Most of our products are ready to ship. Custom or limited-edition items may have a production lead time, which will be noted on the product page.

🚚 Shipping

Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days. Expedited options are available at checkout.

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by destination.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.

Q: My item arrived damaged. What should I do?
A: We're sorry to hear that! Please contact us at our Contact Us page with a photo of the damage and your order number, and we'll make it right.

💡 Product Questions

Q: Do your LED lamps require special power adapters?
A: Our LED lamps come with a USB power cable and are compatible with standard 5V USB adapters. No special adapter required.

Q: Can I customize my order?
A: We offer limited customization options on select products. Reach out to us via the Contact Us page to discuss your needs.

📦 Other Questions

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order through your account page.

Q: Still have questions?
A: We'd love to help! Visit our Contact Us page and we'll get back to you within 24 hours.